Last updated: 16/06/2025
At Easy Flow Plumbing and Heating, we respect your privacy and are committed to protecting any personal information you share with us. This policy explains what information we collect, how we use it, and your rights under data protection law.
Who We Are
Easy Flow Plumbing and Heating is a plumbing and heating company based in Dublin. Our website address is:
https://easyflowplumbingandheating.ie
If you have any questions about this policy, you can contact us at info@easyflowplumbingandheating.ie
What Information We Collect
We may collect and store the following information when you get in touch with us:
- Your name
- Your phone number
- Your email address
- Your home or business address
- Details of your plumbing or heating job
- Any other information you give us through our contact form or over the phone
We also use standard website analytics tools (like Google Analytics) to track anonymous information such as:
- Your IP address
- The pages you visit on our site
- The device and browser you use
- How you found our website
This helps us improve how our website works but does not identify you personally.
How We Use Your Information
We use your personal information to:
- Respond to your enquiry
- Provide quotes and carry out work
- Contact you about an appointment
- Send invoices or payment details
- Keep records of the services we provided
- Improve our website and services
We do not use your details for marketing unless you ask us to.
Who We Share It With
We never sell or rent your personal information to anyone. We may share it with:
- Trusted subcontractors who help us carry out the work (only when necessary)
- Our accountant or bookkeeper for billing purposes
- Service providers who help us manage our emails or website (such as web hosting companies)
All third parties we work with are also required to keep your data secure and confidential.
How We Store Your Information
We store your information on secure systems and only for as long as needed. If you’ve had work done, we may keep your details on file for up to 7 years as required by Irish tax and business law.
Your Rights
Under GDPR, you have the right to:
- Ask what personal data we hold about you
- Ask us to correct or delete your information
- Object to us using your data
- Request a copy of your data
If you’d like to do any of these, just email us at info@easyflowplumbingandheating.ie and we’ll respond within 30 days.
Cookies
Our website uses cookies to help it work properly and to understand how visitors use it. Cookies are small text files stored on your device.
You can choose to block or delete cookies using your browser settings, though some parts of the site may not work properly without them.
Changes to This Policy
We may update this policy from time to time. The latest version will always be posted on this page, with the date shown at the top.